Complaint Investigation Report

Allegation: Facility staff failed to provide meal service to residents in their rooms.

The allegation entails that staff forgot to turn in meal slips for resident who receive meals in their room, because of this three (3) residents did not receive their meals.

During interviews with staff (S1-S5), four (4) out of five (5) staff stated they check on residents who receive room service to ensure they have gotten their food, and if they did not, they will get it for them. Interviews with residents (R1-R6), six (6) out of six (6) residents say they get three (3) meals a day and snacks in-between meals. Five (5) out of six (6) residents (R1, R3, R4, R5 and R6) stated sometimes it takes a while for their food to come because they know staff are busy, but it does come. Resident R2 stated if it takes too long for their food to come up their caregiver will go down and go get it. During a tour of the dining room and meal service, LPA observed all residents got their meals and the cart for room service was on its way up to residents room.

Unsubstantiated Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.