Complaint Investigation Report

LPA confirmed with the Administrator that there are a total of residents with oxygen one (1); Total residents with dementia one (1); Total residents with wheelchairs nine (9); and Total residents with diapers two (2). LPA requested and reviewed the following: Nurse Call/E-Call Systems: In-house Testing of Nurse Call Systems Last 12 Months; Dining Services Ocean House; Ocean House Schedule; Daily recipes; Nutrition Tracker as of January 9 th ; Benefits of Modernization include: Increased durability and reliability; Improved fire and life safety features; Decreased waiting times; Reduced energy consumption; Reduced operational cost; and Reduced troubleshooting time records etc.

Allegation: Licensee does not keep facility elevators maintained in operating condition.

This investigation revealed that interviews conducted with Eight (8) out of seventy-five (75) residents understood the facility was addressing the elevator per town hall once (3 rd Thursday of every month) a monthly resident council meeting (every other week). Interviews conducted with Seven (7) out of forty-seven (47) staff members corroborated that they are addressing the elevators based on corporate investment. Additionally, per town hall once (3 rd Thursday of every month) a month and resident council meeting(every other week) confirms that the Administrator has taken action.

LPA reviewed the following records: Brookdale purchase order elevator po number 3692068.

Based on interview with S#3 as of March 16, 2023, Modernization Proposal TK Elevator Corporation (hereinafter "TK Elevator") is dedicated to delivering (hereinafter "Purchaser") the safest, highest quality vertical transportation solutions Proposal (the "Proposal") in the amount of $592,580 inclusive of all applicable sales and use taxes to modernize the elevator equipment described in the pages provided at todays visit. Additionally, per S#1 the facility is developing the Benefits of Modernization which includes: • Increased durability and reliability • Improved fire and life safety features • Decreased waiting times • Reduced energy consumption • Reduced operational cost • Reduced troubleshooting time. LPA also noted the weekly status report for week ending - 12/15/2023 location - ocean house project commencement 1st elevator inspection 10/9/2023 actual dates 11/27/2023- elevator scope-passed 12/7/2023- fire service scope-passed accomplished. The facility addressed the final adjustments, the facility released elevator no. 1 to service on Monday 12/11 the facility transferred the operation of the hall buttons between elevator no. 1 & 2. the facility began the modernization scope on elevator no. 2. requisition #3768975 (partially received) ocean house elevator modification upgrade work orders for 00967 Brookdale Ocean house logbook report 00967 Brookdale ocean house - Santa Monica, ca 90405-2299.Continued 9099-C