Complaint Investigation Report

Allegation: Staff did not treat resident with dignity and respect

This investigation revealed that interviews conducted with Five (5) out of seventy-five (75) residents got along with facility staff and did feel that they were accorded with dignity and respect in their relationships with them. Interviews conducted with Five (5) out of forty-seven (47) staff members corroborated that they had not received a complaint from residents that they felt as though they were not being accorded with dignity from a specific staff member. A review of the facility staff records on the topic of “Personal Rights” training was conducted.

Based on the evidence gathered and interviews conducted, and records reviewed, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegation of “Staff did not treat resident with dignity and respect” is unsubstantiated.

Allegation: Staff did not provide adequate food service.

Investigation consisted of the following: Interview of Five (5) out of seventy-five (75) residents. Interview of Five (5) out of forty-seven (47) staff members. LPA observed the facility and the food supply. Five (5) out of seventy-five (75) residents were able to respond to questions for interview purposes. Five (5) out of seventy-five (75) residents stated they felt staff did provide adequate food services.

The facility was clean and sanitary during visit. LPA observed the food supply to also be adequate at time of visit. LPA determine that the food service was adequate. Residents interviewed said they were full after each meal and had enough food.

Based on the evidence gathered and interviews conducted, and records reviewed, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegation of “Staff did not provide adequate food service” is unsubstantiated.