Complaint Investigation Report

Allegation: Staff refused to provide resident’s authorized representative copies of resident’s files.

The allegation alleges that a written request was submitted on March 5, 2025, and the facility was contacted multiple times with the request, and the documents have not been provided.

During the facility inspection, LPA observed resident file stored in the office. For residents who have moved out or have passed away the files were observed in a locked file cabinet in a second-floor storage room.

During record review, LPA reviewed R1’s Admission Agreement that includes Personal Rights in Privately Operated Residential Care Facilities for the Elderly that states on number 21 that residents have the right “To have prompt access to review all of their records and to purchase photocopies. Photocopied records shall be promptly provided, not to exceed two business days, at a cost not to exceed the community standard for photocopies.” Additionally, LPA received copies of emails between the Administrator and R1's Representatives offices indicating Invoice Ledgers for R1 were sent. LPA reviewed a letter dated 03/05/2025, that requests “a copy of all writings related to R1 within your care, custody and control. Copies shall include all “resident records’ for R1.”

During interviews with Staff S1-S4, were asked if resident R1 was provided with documents requested, four (4) out of four (4) stated yes, R1 was provided with the documents from their file when they moved out. Additionally, S1 stated they emailed the Invoice Ledgers for R1 to the requesting person who is a representative for R1.