Complaint Investigation Report

Allegation: Staff did not safeguard resident's personal belongings.

The complaint stated that staff did not safeguard Resident #1 (R1’s) personal belongings. It is reported that someone at the board and care facility keeps stealing (R1’s) belongings. Furthermore, (R1) is independent and does not belong in an assisted living facility. There was no further details were provided.

On March 12, 2025, between 10:00 AM and 11:40 AM, the Department interviewed three staff members, identified as Staff #1 through Staff #3, regarding the accusation. Three (3) out of three (3) could not corroborate this claim made against them. They stated that all residents are treated with dignity, respect, and privacy.

All staff members have completed training in Workplace Sensitivity courses, which include topics such as Resident Rights, Working with Individuals with Dementia, and Cultural Competence, among others. (S1-S3) explained that there were no incidents involving Resident #1 (R1). (S1) explained that (R1) was admitted to this facility on December 23, 2024. (R1) resided in a private home and is still adjusting as a resident in a communal assisted living environment. (S2-S3) reported that (R1) had previously accused someone of taking personal items such as clothing, a calendar, a Bible, and hearing aids. All these items were later recovered as (R1) misplaced, and (R1) did not recall where (R1) had stored them. (S1) claimed the facility does not have a surveillance camera to capture daily activities. However, (S1) expressed that the facility has zero tolerance for employees for this behavior, so immediate action should be taken.

On March 10, 2025, between 04:16 PM and 04:35 PM, the Department interviewed a resident member identified as Resident #1. (R1) claimed to be independent and did not required to be in an assisted living facility. (R1) claimed that several personal items went missing. (R1) was unable to provide descriptions of the items, dates when they occurred, or names and descriptions of individuals involved. (R1) did not present any demonstrative evidence to support the claim.