Complaint Investigation Report

In regards in the allegation "Staff are physically abusing resident," it was alleged that staff have been abusing C1 and that this can be evidenced by the bruising present on C1's body. During interviews with the clients, none of them corroborated the allegation. C1 denied that they were physically abused by the staff in the home. Another client stated that they have not witnessed any of the clients being physically abused by staff in the home. During interviews with the staff, none of them corroborated the allegation. One staff stated that none of the staff physically abuse any of the clients in the facility. Another staff member explained C1 does exhibit self-injurious behavior, which lead to bruising on C1's body. During record review, LPA reviewed multiple records of C1's urgent care visits to treat their self-injurious behavior.

In regards to the allegation that "Staff are verbally abusing resident," it is alleged that C1 has been verbally abused by staff members in the facility. During interviews with the clients, three (3) out of four (4) did not corroborate the allegation. C1 stated that they have not been verbally abused by any of the staff members in the facility. During interviews with the staff, none of them corroborated the allegation. One staff stated that they never verbally abuse C1 or any of the other clients of the home. Another staff stated that at times they firmly redirect C1, but never in an abusive manner.

Based on statements and interviews conducted with staff, clients, review of client files and facility file records, there was not enough supportive evidence to concur with the reported allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED .

Exit interview held, and a copy of this report was provided.