Complaint Investigation Report

However, the review of records revealed that the HCO failed to provide the mandatory entry training to the HCA as required by the Health and Safety Code statutes for Home Care Organizations. The former HCA was employed by the HCO from June 2023 through December 2023.

Based on EA's observations, interviews and records review, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. A copy of this report was provided electronically.