Complaint Investigation Report

197608318-10-15-2024-31-AS-TAGD-DAKRLG-20241031130705

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

WOODLAND HILLS S.ASC , 21731 VENTURA BLVD., STE. 250

This is an official report of an unannounced visit/investigation of a complaint received in our office on

10/08/2024 and conducted by Evaluator Tuesday Cabiness

COMPLAINT CONTROL NUMBER: 31-AS-20241008144738

Personal Rights: Staff asked residents to switch doctors and use the facility’s Administrator as their hospice doctor.

Licensing Program Analyst (LPA) Tuesday Cabiness arrived to the facility to conduct the initial investigation. LPA met with House Manager Angel Gomez and Dr. Richard Gordon and informed them the reason of the visit. The following was determined:

It was alleged, staff asked residents to switch doctors and use the facility’s Administrator as their hospice doctor. On 10/14/2024 through 10/15/2024, ranging from 10am 245pm, LPA conducted interviews and reviewed resident records. From the information obtained, interviews revealed that staff have asked on several occasions for residents to change medical insurance from Kaiser, and make the Administrator, who is a medical physician, their primary doctor. According to regulations, residents have the right to select their own health care provider, without interference from staff trying to make them switch to the Administrator as their doctor. LPA determined it was a personal right violation, and it poses a potential health and safety risk to residents in care. Therefore, based on interviews, the allegation is Substantiated at this time.

Citation issued, appeal rights, exit interview and copy of report provided.