Complaint Investigation Report

LPA record review today at 12:00 PM, revealed that S2 was trained by the facility to handle Dementia residents including but not limited to Managing Challenging Behaviors on 10/07/2019 and 10/11/2019, certified to have read and understood the Employee Handbook on 09/26/19, which includes the section Terminable Misconduct, that states: "Any acts of abuse, neglect and/or mistreatment toward Atria residents, your supervisor, fellow employees, visitors or volunteers", which was the reason for S2's termination on record.

Based on the information gathered during this and prior visit, while the facility provided training to S2 to avoid any misconduct and immediately relieved S2 of duties to avoid recurrence of S2's misconduct, the fact remained that S2 hit R1 heavily on the back on 03/10/21 as witnessed by S1. The allegation is therefore deemed substantiated at this time.

Citation issued. Appeal rights discussed and given. Exit interview conducted. Copy of this report issued.