Complaint Investigation Report

Therefore, based on documentation and interviews, the allegation is Unsubstantiated at this time.

Allegation # 2: It was alleged staff failed to provide resident's authorized representative with incident reports. During the initial investigation, on June 06/07/2023, from 1130am to 2pm, LPA conducted interviews and obtained resident records, as well reviewed facility documents. During today’s visit, from 930am to 230pm, LPA conducted additional interviews and re-reviewed documents. It was reported to LPA by the family, that they requested incident reports of (R1) falling at the facility. LPA interviewed staff, who denied there was a request of any documentation for (R1). It was revealed to LPA, that the former Life Guidance Director was no longer working at the facility, and the request could have been directed to her. The family could not specifically identify who they requested the documents to. Therefore, based on interviews, LPA does not have enough evidence to prove the allegation, and it’s Unsubstantiated at this time.

Exit interview and copy of report provided.