Complaint Investigation Report

197608685-8-21-2024-31-AS-TAGD-D9DS8S-20240923133938

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

WOODLAND HILLS S.ASC , 21731 VENTURA BLVD., STE. 250

This is an official report of an unannounced visit/investigation of a complaint received in our office on

08/12/2024 and conducted by Evaluator Tuesday Cabiness

COMPLAINT CONTROL NUMBER: 31-AS-20240812193250

1. Staff do not ensure resident's are showered

2. Staff do not provide daily activities for residents

Licensing Program Analyst (LPA) Tuesday Cabiness conducted a complaint visit and met with the Executive Director (ED) April Princesa, who was explained the reason of the visit.

Allegation # 1: It was alleged staff do not ensure residents are showered. During today’s visit, from 930am to 245pm, LPA conducted a physical plant inspection, reviewed facility documents and interviewed staff and residents. From the information obtained, residents are showered twice a week, and as needed. Therefore, based on interviews, the allegation is Unsubstantiated at this time.

Allegation # 2: It was alleged staff do not provide daily activities for residents. During today’s visit, from 930am to 245pm, LPA conducted a physical plant inspection, reviewed facility documents and interviewed staff and residents. From the information obtained, the staff follow the activity schedule that is created by facility staff for the assisted living and memory care unit. LPA also observed residents participating in arts and crafts during the visit, and reviewed the activity schedule. Therefore, based on observations and interviews, the allegation is Unsubstantiated at this time. Exit interview and copy of report provided.