Complaint Investigation Report

During interviews with residents, they all stated that they do not feel that the facility is understaffed and that the response times for assistance are not long. Furthermore, LPA pushed resident #3's (R3) call button and observed that staff responded within three (03) minutes. During interviews with staff, they all stated that they do not feel the facility is understaffed, that no matter how busy the staff are, there is always someone available to assist residents and the average response times to the call buttons are between five (05) to ten (10) minutes. Based on interviews, record reviews and observations, there is not enough information to verify the allegation, therefore, the allegation is unsubstantiated at this time.

No health and safety hazards noted during the visit.

Exit interview conducted and a copy of the report was issued.