Complaint Investigation Report

--- Staff did not ensure that resident's room was free of hazards.

It was alleged that Staff did not ensure that resident's room was free of hazards. To investigate these allegations, on 10/26/2021 at 11:10am LPA spoke to facility staff. Interviews indicated that the resident’s room is cleaned daily by staff and the housekeeper deep cleans weekly. During the investigation conducted on 10/26/2021 at 11:15am the resident’s room was inspected by the LPA and the room appeared to be clean at the time of the visit. During a subsequent complaint investigation visit conducted on 11/17/2021 at 11:30am the resident’s room was again inspected by the LPA and the room appeared to be clean and free from hazard at the time of the visit. Staff also reported that they remove any hazardous items from the room when discovered.

Based on interviews, inspection and observation, there is no relevant information to support the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time.