Complaint Investigation Report
The investigation revealed the following:
Allegation: Facility staff do not ensure that residents are provided with activities
It is being reported that staff has not provided daily activities for residents for the last several months. On 2/24/26, LPA Felisa Shirley observed and was given a copy of the Activity Calendar Flyer. LPA Shirley toured this facility with Administrator, Maria Galvan. Upon entry to the 1 st Floor, Assisted Living, LPA Shirley observed the Ocean View Living Activity Calendar for February 2026 posted on the wall. Per interview, 2/24/26, the Administrator stated the former Activities Director has accepted a promotion, so S6 is assisting with activities while they await the final background clearance of the new Activity Director. During the tour of the facility on 2/24/26, LPA Shirley observed S6 in the Activity room chatting with a resident engaged in loom work. Per interview, on 2/24/26, S6 confirmed she provides on-request nail services, arts and crafts, and karaoke for residents. S6 also shared photos from last week’s Valentine’s dance and outlined plans for upcoming St. Patrick’s Day activities. Upon entry to the 2 nd Floor, Memory Care, LPA Shirley observed residents sitting, watching and laughing at a television program. On 2/24/26, LPA Shirley observed a resident completely engrossed in a word search puzzle at a table. Per interview, 2/24/26, with staff member that was assigned to 2 nd floor, S2 stated she recommends activities based on the residents abilities and interest.
LPA interviewed staff 1 – staff 7 (S-1 – S-7). Of those interviewed 7 out of 7 denied the allegation. LPA interviewed resident 1 – resident 6 (R1 – R6). Of those who interviewed 6 out of 6 denied the allegation.
Based on information gathered, LPA did not find sufficient evidence to support the allegation “Facility staff do not ensure that residents are provided with activities,” therefore, the allegation is unsubstantiated.
No deficiencies were cited for these allegations.
An exit interview was conducted and a copy of this report was provided to the Administrator, Maria Galvan.
Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction