Complaint Investigation Report

Allegation: Staff spoke to residents in an inappropriate manner.

On January 30, 2026, between 10:00 a.m. and 3:30 p.m., LPA Bunker interviewed Staff S1–S5. All five staff members stated that staff do not speak to residents in an inappropriate manner and do not mistreat any residents. 5 out of 5 staff members stated that residents are provided with a safe, healthful, and comfortable environment, and that staff offer the necessary care and supervision to meet each resident’s needs. S1–S5 emphasized that the facility maintains a zero-tolerance policy toward intimidating, inappropriate behavior, and unprofessional conduct. All five staff members denied the allegation.

On January 30, 2026, between 10:00 a.m. and 3:30 p.m., LPA Bunker interviewed residents #1-2 and #4-8 (R1–R2 & R4–R8). 7 out of 8 residents stated that staff do not speak to residents in an inappropriate manner, nor do they verbally abuse or intimidate residents. They also reported that they have never heard staff say they came to the facility “to clean house.” 7 out of 8 residents indicated that staff are not mean or rude to residents and that they do not feel threatened or frightened by staff or other residents.

Residents stated that they are provided with a safe, healthy, and comfortable environment, and that staff offer the necessary care and supervision to meet each resident’s needs. 7 out of 8 residents denied the allegations.

On January 30, 2026, LPA interviewed Witnesses W1 and W2 (W1-W2) together between 1:00 p.m. and 3:10 p.m. 2 out of 2 witnesses stated that they visit the facility often and have observed that staff do not speak to residents in an inappropriate manner, nor do they verbally abuse or intimidate residents. W1-W2 also reported that they have never heard staff say they came to the facility “to clean house.” Both witnesses stated that staff are not mean or rude to residents and expressed that they are satisfied with the care and supervision provided at the facility.