Complaint Investigation Report

Allegation #1: Staff did not provide adequate food service to the clients.

The details of the complaint alleged the facility staff did not provide adequate food service to clients in care. The complainant reported the clients were not fed properly. The complainant claimed to have seen mac and cheese and green beans during the visits to the facility. The complainant reported no proteins were given in any of the provided meals and they also lacked nutritional value. The complainant did not provide further details on this matter.

During an inspection visit on 07/02/24 between 03:30 pm – 04:00 pm, the Department observed menus were posted throughout the facility, and a list of residents who accommodated with residents who are on restricted special diets. The Department reviewed the food supply and examined the posted menu, and other food options aside from the regular menu are provided. A review of the facility menu indicated the facility provided a variety of protein, fruits, and vegetables. The options are available upon request before breakfast, lunch, and dinner schedules. A Registered Dietitian Nutritionist from Crystal Clear Nutrition approves all menus and meal substitution options. According to the Resident Council Meeting (dated: 01/31/24 - 06/19/24) revealed the topic of food services are discussed. On the day of the inspection, it listed Mexican food for 07/02/24. The facility followed the menu as the Department observed a plate of Fajitas, Beans, Spanish rice, and fruit.

On 07/02/24, between 01:15 pm – 03:00 pm, the Department interviewed (11) out of (11) clients #1-#11 (C1-C11) reported the food provided was adequate in portion, healthy, and nutritious. (C1-C11) claimed that mac and cheese is served at least once a month.

On 07/02/24, between 12:38 pm – 3:30 pm, the Department interviewed (2) out of (2) staff administrator (A1) and (S1) who refuted this accusation. (A1-S1) stated that clients are offered adequate food service that is approved by a Registered Dietitian from Crystal Clear Nutrition. (S1) explained that the facility does not serve unhealthy food. On each plate, there are a variety of proteins, fruits, and vegetables. The clients are offered a “meal substitute option” upon request. Meal substitutes are options aside from the daily menu. (S1) stated that mac and cheese is only served once a month and is not served weekly. (A1-S1) claimed aside from three meals which consist of breakfast, lunch, and dinner, the clients are offered two snacks daily with refreshments. Based on the gathered information, there is no evidence to corroborate the allegation mentioned above.