Complaint Investigation Report

Based on the LPA's investigation, the investigation revealed the following. For Allegation #1 – Resident sustained unexplained injuries while in care. The interviews conducted with Licensee, House manager, and Med tech, stated that R#1 did not have lice. They send R#1 to the hospital because R#1 kept scratching R#1’s head, so they send R#1 to the hospital to be checked. When R#1 returned from the hospital, R#1 came back with new prescription medication for the scratches on R#1’s head. R#1 Primary Physician gave R#1 new prescription order. The also stated that the scratches on R#1 head were superficial, not deep or worrisome. R#1 has a behavior where R#1 scratches, bites, and spit out, but only does it to R#1’ self. Interview with Home Health Nurse stated that she checked R#1 ‘s scratches and they were superficial, she noticed while, attending to R#1, R#1 has what one might consider a tick. R#1 just kept scratching R#1 head, R#1 did not have lice or any eggs. R#1 just has a tick for scratching R#1 self, she assumes it’s just a tick. Interviews with R#2 – R#5, stated that they have never sustained any injuries at the facility. They are always taken care of at the facility. Interview with R#1 was not possible, R#1 would only mumble to answers questions. LPA Soto reviewed documents and it showed R#1 has a behavior where R#1 constantly scratches R#1 self. Interviews and records do not concur with the above allegation

Allegation #2 - Facility staff did not assist resident with hygiene needs. The interviews conducted with Licensee, House manager, and Med tech, stated that R#1, does not like to bathe, R#1 hygiene is horrible. R#1 Refuses to take care of R#1 hygiene issues. Med tech provides clean clothes to R#1, R#1 changes but doesn’t bathe. House manager, Licensee, and Med tech always encourage R#1 to take care of her personal hygiene and even offer to assistance R#1 with the chore, R#1 refuses. Interview with R#1 was not possible, R#1 would only mumble to answers questions. Interview with R#2, stated that R#2 chooses not to take care of R#2 personal hygiene, but also stated that Kenny is always encouraging R#2 to take care of R#2 personal hygiene. Interviews with R#3 – R#5, stated that they take care of their own personal hygiene, the facility doesn’t have to helped them. Interviews conducted do not concur with the allegation above.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated

An exit interview was conducted virtually with Kenneth, House Manager, and a copy was provided via email for signature.