Complaint Investigation Report

Allegation: Staff is verbally abusive to clients in care. It is alleged that DSP staff (S1) verbally abuses clients in care by yelling and using foul language. Staff (S1) yells f**k and s**t regularly. According to interviews conducted, S1 is very aggressive and does not have patience with clients. It was reported that both clients and staff feel nervous around staff (S1) because the staff is often angry.Three (3) out six (6) staff confirmed the allegation. One (1) client was interviewed and stated that staff (S1) often yells at everybody and it causes fear in the client. Only verbal abuse was reported.

Administrator and Assistant Administrator reported no knowledge of alleged abuse. However, on August 19, 2022 staff (S1) was re-assigned to work at licensee's other facility because new staff were hired to work at this facility. This facility was S1's primary job location. Administrator stated that S1 was suspended earlier today because the facility has a Zero Tolerance Policy for Consumer Abuse or Neglect; which protects against abuse or neglect treatment of clients.

Based on interviews conducted and observations, the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be SUBSTANTIATED. Deficiency is cited. See LIC 9099D.

Exit interview was conducted with DSP staff Alex Diel. A copy of the report and appeal rights were provided.