Complaint Investigation Report

Allegation: Facility illegally evicted a resident in care. According to information obtained, the facility moved resident (R1) to a skilled nursing facility (SNF) for an evaluation without responsible party's permission, and the responsible party was under the impression that the resident would be returning to the facility. Based on interviews conducted, Administrator and House Manager stated that resident (R1) often complained of pain and requested to be evaluated by a doctor. Staff stated that R1's responsible party was informed and agreed to the reason for the transfer to the hospital. On January 17, 2024, R1 was transported to Southern California Hospital for an evaluation because of lower extremities and low back pain. According to staff interviews, the hospital MD ordered the resident be transferred to a skilled nursing facility (SNF) because R1 required a higher level of care. The hospital case worker notified House Manager that R1 was not returning to the facility. LPA spoke to Southern California Hospital case worker and it was confirmed that R1 was transferred to a SNF per physician's order.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated .

Exit interview conducted with House Manager Belen Taico. A copy of the report was issued.