Complaint Investigation Report

Client 1 displays the following behaviors at home: physical aggression, emotional outbursts, non-compliance, fabrication, self injurious, AWOL and inappropriate social behavior.

Client notes revealed on 08/01/21 that Client 1 at 4:15 P.M. attacked staff and attempted to bite staff. Attempts of biting, kicking and screaming continued.

Client 1 ran out of bedroom and opened the gate and ran out with staff behind who were able to redirect back to the room. 7:30 PM Client 1 was back in the room and calm.

Interviews with staff revealed that Client 1 has had medication challenges and would try to AWOL and they would redirect and reinforce. Said that behaviors have been intense and there has been concern with self injury.

Said that staff were right behind Client 1 when she broke through the gate.

Interview with Regional Center Representative who stated that when Client 1 had AWOL'd facility staff were right behind. Client 1 had been outside for not too long and staff were trying to soothe and acted proactively to redirect back to the facility.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation occurred, therefore the allegation is Unsubstantiated.

In regards to the allegation Staff imitates resident resulting resident to be upset, based on interviews conducted and information gathered Client 1 stated that everything is okay with staff and likes the Administrator as a favorite staff.

Staff interviewed stated that they have not heard anything unprofessional and would report it if they did.

There has not been any scenarios where she was talked to bad.

Voices have been stern and not in a mean way for Client 1's safety during behaviors.

Staff have not seen signs of anyone imitating Client 1 and stated that she will cry for the Administrator and misses him.

Said she will not want to call her mom and will say call Administrator.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation occurred, therefore the allegation is Unsubstantiated.