Complaint Investigation Report

Allegation: Licensee does not ensure that staff are adequately trained. It is alleged a long term staff had not completed required 35-hour DSP training. Based on record review and interviews conducted the findings indicate staff (S3) was hired in April 20, 2021 under the Supportive Living Services Program, and began working at the facility on April 3, 2023. As of September 24, 2025 they had not completed the required training. File review was completed. The findings indicate the staff has completed licensee training, but did not complete the mandatory 35-hour DSP training within one year of their hire date. On September 28, 2025, staff (S3) successfully completed and passed the Year 1 35-hour Direct Support Professional Training Class. A Corrective Action Plan was obtained. The allegation is supported.

Based on record review and interviews conducted, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED . Deficiency is cited according to California Code of Regulations, Title 22. See LIC 9099D.

An exit interview was conducted with Administrator John Nguyen. A copy of the report and appeal rights was issued.