Complaint Investigation Report

Regarding the allegation “Staff did not consider resident's dietary preferences,” it is alleged that R1 had asked for soft food, no spicy food and no peppercorns. Interview with R1 revealed that their diet had been modified to soft foods and the staff are meeting their dietary needs. 7 out of 10 residents interviewed are satisfied with the food service provided and indicated their dietary needs are met. 3 out 10 residents interviewed stated they do not always like the meals being provided and are aware of alternate meal choices offered. Interview with S3 revealed a physician’s order for permanent “soft food” diet had been received 09/02/2025 for R1. S3 stated, the kitchen staff are aware of modified diets for residents and offer an alternate menu daily for residents that do not want to have the meal being offered.

Based on interviews and record review , a lthough the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

An exit interview was conducted, and a copy of this report was provided to Kayla Lazo Activities Director.