Complaint Investigation Report

Interviews with residents revealed 3 out of 6 residents stated staff assist with showers and change of clothes as needed. 1 out of 6 residents stated not to need assistance with showers or change of clothes. 2 out of 6 residents were unable to be interviewed due to cognitive skills. Interviews with staff revealed 4 out of 5 staff interview stated caregivers assist residents with showers and changing clothes. 1 out of 5 staff state to not be aware of the caregivers duties. Documents reviewed revealed residents' service plans have been conducted within the last year and note resident's need for assistance with bathing or change of clothes. Shower logs were reviewed and note residents' showers tracking a shower at least every three days with date and time shower provided.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.

Regarding allegation: Staff is not assisting with resident's laundry needs. It is alleged that staff did not notice resident had soiled clothes in the room's floor. Interviews with residents revealed 3 out of 6 residents stated facility staff take care of the laundry for them. 2 out of 6 residents were unable to answer due to cognitive skills and 1 out of 6 residents stated facility does not do the laundry on a daily basis, but maybe every 3 days. Interviews with staff revealed 4 out of 5 staff stated currently caregivers during the night shift or evening shift are taking care of laundry daily and 1 out of 5 staff stated to not be aware of caregivers duties. During facilities tour LPA did not observed soiled clothes in the residents' rooms or bathrooms and laundry was being done for a resident during the tour.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.

Regarding allegation: Staff do not keep up with the cleanliness of resident's room. It is alleged rooms are not cleaned weekly and there are messy rooms for days. Interviews with residents revealed 4 out of 6 residents stated facility maintains resident's rooms clean and 2 out of 6 residents were unable to be interviewed due to cognitive skills. Interviews with staff revealed 4 out of 5 staff stated facility has an outside service housekeeping company who deep cleans the facility once a week and maintenance director and caregivers assist with light housekeeping on a daily basis. During facility's tour LPA observed residents rooms clean, resident's bed sheets clean, and rooms were organized.