Complaint Investigation Report

The investigation revealed the following:

In regards to the allegation: "Staff transported a resident to a different hospital emergency room." It is alleged that R1 was taken to the hospital on 11/27/2024 where family members waited for 2 hours, but later found out that R1 was moved to a different emergency room after they called the facility several times for confirmation. (3) out of (5) staff remembered an incident where upon leaving the facility, paramedics informed the facility staff that R1 will be taken to Pomona Valley Hospital, which was then communicated to the family. However, the facility did not receive calls from the paramedics nor the hospital regarding the hospital change. (5) staff interviewed indicated that location changes can happen, but it is the responsibility of the paramedics or hospital staff to inform the family/POA or responsible party or facility staff about such changes. (5) residents interviewed had no comments about the allegation as they were unaware of the incident. Based on records reviewed, former Administrator had informed a family member on 12/04/2024 that R1 was meant to be transported to Pomona hospital. However, while en route, R1 was redirected to a different hospital and the facility did not receive this information from the paramedics, hence was not shared to the family member. Therefore, there was insufficient evidence to corroborate with the allegation.

In regards to the allegation: "Staff left harmful material accessible to a resident." It is alleged that a resident had dinner and placed a urine bag on the table while another resident ate nearby. All staff interviewed denied seeing or hearing about this incident. (5) out of (5) staff interviewed stated that they would never allow such a situation to happen and they are committed to maintaining a clean dining environment to ensure safety and prevent contamination. (5) out of (5) residents interviewed cannot corroborate the allegation. All (5) residents stated that they did not witness or hear anything related to the incident. LPA observed the dining area to be clean and no urine bag was seen on the dining table. Therefore, there was insufficient evidence to corroborate with the allegation.