Complaint Investigation Report

Staff stated the residents come out to the communal area (dining area) to do activities and have their meals. For those who choose to remain in their rooms, staff would do room checks at least every 2 hours. Staff indicated that all employees, including kitchen, housekeepers, and maintenance, are also monitoring residents as they are doing their duties. If they see anything usual with the residents, they will ask caregivers or med techs to assist the residents. According to staff, most of the residents go out to the dining area for their meals. They know which residents have a restricted diet and kitchen staff are aware of their diets and allergies. They monitor if residents are eating and ensure they are given their proper restricted diets.

LPA interviewed 4 residents, and they all stated that the staff provide good care and supervision. There is always a staff available when needed. Staff bring them out to the common area and supervise them during mealtime.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore, the allegation is UNSUBSTANTIATED.

An exit interview was conducted with the Executive Director. A copy of this report, along with the appeal rights, was provided.