Complaint Investigation Report

Investigation revealed the following: Regarding allegation, Facility does not have sufficient staff to meet resident needs, it is alleged that due to a lack of staff that has been going on for several months, there have been multiple issues in the facility's memory care and assisted living areas. Interview conducted with facility administrator revealed that there have been staffing struggles in the last few months. She stated that some staff quit and there have been many staff call outs. She stated that they outsource a staffing agency as well as offer overtime as well as implement mandatory overtime. Interviews conducted with 7 out of 7 staff revealed that there is not sufficient staff to property meet resident needs. They stated that in order to ensure to meet resident needs they have to work overtime, or they have to work at a faster rate which can be stressful. Staff stated that some shifts are better than others, for example the day shifts are better staffed versus the night shifts. Interviews conducted with 7 out of 12 residents revealed that the facility does not have sufficient staff to meet their needs as they have observed the recent high turnover and how stressed the current staff at the facility are. 1 resident stated that due to the facility not having sufficient staff they have had to wait for over 30 minutes for toilet assistance.

Based on interviews conducted with residents and staff which confirmed that the facility does not have sufficient staff, the preponderance of evidence standard has been met; therefore, the above allegation is found to be SUBSTANTIATED . California Code of Regulations, Title 22, Division 6 and Chapter 8 are being cited on the attached LIC 9099D.

Exit interview held. A copy of the report and appeal rights were provided to Administrator Priscilla Gaytan.