Complaint Investigation Report

In regards to the allegation: Staff are not providing adequate food service to resident. It was alleged that R#1 asked kitchen Staff for a sandwich on 3/20/23 but kitchen Staff did not provide it for R#1. LPA verified via video footage that R#1 entered the kitchen area at 5:28 pm and was provided a sandwich at 5:31 pm. Interview with Staff indicate a sandwich was provided to R#1.

In regards to the allegation: Staff did not ensure resident was served food. It was alleged that Staff did not served R#1 breakfast or lunch on 03/20/23. LPA review video footage and observed that on 03/20/23 at 8:04 am, Staff delivered breakfast to R#1's bedroom. Video footage also revealed that R#1 entered the dining area at 8:12 am and threw a tray of breakfast on the dining area floor further revealing R#1 had position of breakfast. At 11:32 am, video footage revealed that lunch was also deliver to R#1's bedroom. Interview with Staff indicate breakfast and lunch was delivered to R#1's bedroom on 03/20/23.

Based on LPA's interviews and observations, investigation revealed: Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

Exit interview conducted with Priscilla Gaytan and Karen Meacham and a copy of this report provided.