Complaint Investigation Report

Regarding Allegation: Staff do not treat residents in care with respect.

During interviews conducted with R1-R11, (4) of (11) residents stated they are not treated with respect, and have witnessed other residents not being treated with respect by staff. R2 stated to have been denied assistance by staff rudely when R2 asked to see a nurse. R4 stated staff never come to assist when R4 uses the call button to be helped with toileting during the night time. R4 has been told repeatedlyin a rude manner that they are busy and will come later. R5 states staff constantly speak rudely to R5 when it is time to take medication because R5 sometimes does not want to take it, and staff try to force R5 to take it. R8 stated that anytime staff is called to assist with toileting, they take an hour to arrive, and when staff answer the call, they answer in a rude tone and tell R8, "You need to wait. We are busy. You are not the only one asking for help." R8 also states that there is a staff in the morning who gives R8 their medication who is mean/rude. R8 has witnessed this staff to be rude/mean to other residents because they do not get to the door quick enough for their medication. R8 states some staff have no patience for residents.

Based on LPA's observations, records reviewed, and interviews conducted, the preponderance of evidence standard has been met, therefore the above allegations are found to be substantiated. California Code of Regulations, Title 22, Division 6 and Chapter 8.

An exit interview was conducted and a copy of this report and appeal rights were provided.