Complaint Investigation Report

The administrator and the five staff interviewed, stated that they assist all residents in a timely manner and usually respond within 10 minutes. Six out of the ten residents interviewed, stated that it takes about 30 minutes to an hour for the resident in question to get assistance. Three out of the ten residents interviewed, stated that staff assist the resident in question in a timely manner.

Based on LPA's interviews which were conducted, the preponderance of evidence standard has been met, therefore the allegation is found SUBSTANTIATED. California Code of Regulations Title 22, Division 6, and Chapter 8 are being cited on the attached LIC 9099D.

Exit interview held and a copy of the report and appeal rights was provided.