Complaint Investigation Report

In regards to the allegation: Resident is not being treated with respect. Out of 10 Residents interviewed, 5 Residents has witnessed incidents of Staff not treating Resident with respect. Incidents include Staff not knocking on the door before entering Resident's bedroom, provoking Resident and speaking to Resident in an inappropriate manner.

Based on LPA's interviews, investigation revealed the preponderance of evidence standard has been met, therefore the above allegations are found to be substantiated. California Code of Regulations, Title 22, Division 6 and Chapter 8 are being cited on the attached LIC 9099D.

Exit interview conducted with Karen Meacham and a copy of this report and appeal rights provided.