Complaint Investigation Report

The investigation revealed of the following: Allegation#1 “Resident went missing from facility.” LPA interviewed staff and reported there were no resident went missing or AWOL recently. The administrator also reported the dementia unit is a secure unit and each staff needs to enter the code to go in and out. In addition, the alarm will be on if the door opened. LPA also reviewed the recent incident report from the facility and did not reveal any resident went missing from the facility during September and October 2021.

Allegation#2 “Staff are harassing residents.” LPA interviewed fourteen residents and they all reported staff never harassed them for changing the pharmacy. Some of the residents stated the staff only changed the pharmacy without noticing them. LPA interviewed staff and denied the allegation. They stated they never forced or harassed the residents about changing the pharmacy. They contacted the residents and responsible party about switching pharmacy only if the residents are willing to.

Allegation#3 “Facility is not testing residents after possible exposures.” LPA interviewed staff and reported there’s no exposures for residents and staff lately. It’s been few months already. LPA interviewed residents and reported they have not been tested for a while as they are all fully vaccinated.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview held. A copy of the report and appeal right was provided to administrator.