Complaint Investigation Report

The investigation revealed the following: Regarding the allegation: Staff yells at clients in care - It is alleged facility staff yelled at C1. Two (2) out of the two (2) staff interviewed deny the allegation. Interview with Client#2 (C2) revealed, C2 overheard staff#3 (S3) yelling at C1. C2 revealed they overheard C1 and S3 yelling at each other and C2 could hear the yelling from their bedroom. Review of facility daily progress notes and indicated on or around 2/23/24, staff documented C1 became agitated that the van pick up for day program had not yet arrived and requested staff call to get an ETA. According to staff, C1 began cursing and yelling at staff. Although staff denied yelling back at C1, C2 was in their bedroom and confirmed to LPA’s that S3 did yell back at C1. LPA’s attempted to interview client#3 (C3), due to cognitive impairments, LPA’s were unbale to conduct interview. Client#4 (C4) was out in the community during the visit and LPA’s were unable to interview. Based on interviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.

Deficiency is being cited today. Exit interview was conducted and a copy of this report, 809-D and appeals was provided.