Complaint Investigation Report

The director stated some staff were out on leave or staff called out sick last minute. Therefore, she had to step in and admitted that she along with another staff were supervising 4 clients on some days. Per the director, there had not been any issues since then and is able to have sufficient coverage and stay within staffing ratio. It was noted that regional center was overseeing this concern and provided suggestion to adhere to the ratio.

LPA interviewed additional 7 staff regarding the staffing ratio. Staff acknowledged there were staffing issues sometime in May and clients were being sent home due to the shortage. 2 of the staff observed the day program being out of ratio where some staff were given 4 clients to supervise. According to the attendance records, the program experienced staffing shortage for some days in May. There were more clients in attendance and not enough staff.

Based on interviews conducted and record review, the preponderance of evidence standard has been met, therefore, the above allegation is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 6 and Chapter 3), are being cited on the attached LIC 9099D.

An exit interview was conducted. The Plan of Correction was reviewed and developed with the director. A copy of this report and appeal rights were provided.