Senior Care Records.

Complaint Investigation Report

Family Home LLC, San Dimas12/11/2025Licence 198603021

Census6
Date signed12/11/2025 12:38:27 PM
The inspector’s account

In regard to the allegation “Staff working do not have criminal record clearance”, it is alleged that S5 was not fingerprint cleared. During interviews with staff one (1) out of four (4) S1 stated that they thought S5 was cleared and was unaware they were pending background clearance. During interviews with residents four (4) out of four (4) residents couldn’t remember S5. During record review LPA discovered that S5 was pending background check clearance and not cleared.

Immediate Civil Penalties assessed during this visit.

Based on record review and interviews conducted, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. Deficiencies are being cited according to California Code of Regulations, Title 22 and Health and Safety Code. An exit interview was conducted, and a copy of this report was given to Caregiver Arlene Dulay.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction