Complaint Investigation Report

Regarding the allegation that staff forced a lollipop into resident #1's mouth. The investigation consisted of interviews with Administrator, Staff #1 - Staff #3, and Resident #4. Resident #1 - Resident #3 were not interviewed due to cognitive impairment. Administrator and Staff interviewed stated that resident #1's daughter brought lollipops for resident #1. Staff stated that resident #1 sometimes has "continuous chattering" and they offer resident #1 a lollipop. Staff stated this is very rare, and doesn't happen often. Staff stated that resident #1 enjoys the lollipop. Resident #4 was unable to corroborate the allegation, resident #4 stated that they don't force the lollipop into resident #1's mouth.

Based on LPA's observations and interviews, investigation revealed: Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

No Deficiencies cited under California Code of Regulations Title 22. Exit interview conducted, and a copy of report was provided to Administrator, Linda Renard.