Complaint Investigation Report

Documentation from J & N Duct Cleaning dated 09/10/2024 was submitted.

In regards to the allegation Staff do not answer resident's calls for assistance timely, based on interviews conducted, information gathered and tour of the facility it was revealed during inspection of rooms 161, 180, 186 ,192 , 233, 236, 238, 364 and 368 pull cord was initiated by LPA and staff responded within 5 to 10 minutes.

Staff stated pendant is monitored at reception and staff will respond quickly. Stated that certain times of day are more busy than others and they have new pagers and have a plan to respond quickly.

5 of 7 residents interviewed stated that they used the pull cord for assistance and staff came quickly to assist. The other 2 residents stated they have not needed any assistance and are independent.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

In regards to the allegation Staff do not dispose of soiled diapers properly based on interviews conducted, information gathered and facility tour it was revealed that all rooms inspected there were no bad smell or odors and no soiled diapers in the bathroom.

Staff stated that there has been no complaints and they are really good about that.

3 of 7 residents stated they have had assistance with diaper changes and it has gone well and there has not been any soiled diapers left in the room. 4 residents changed their own diaper.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

In regards to the allegation Licensee does not ensure sufficient training is provided to staff in the facility, based on interviews conducted and information gathered staff stated that they have an in-service every month

Facility submitted staff training documentation covering 08/2024-10/2024. Training contained employee signatures of those who had attended. Topics covered were schedule guideline reminders 08/25/24, Med Tech refresher 09/04/2024, Pendant Response/Call Log 09/09/2024, Safety and Proper Body Mechanics 09/25/2024, Proper Transfer Mechanics 10/08/2024, and Elopements 10/09/2024.

7 of 7 residents stated they feel staff have been trained and that they are efficient and professional.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

In regards to the allegation Staff does not ensure emergency evacuation drills are conducted at the facility for residents in care, staff stated that drills are done every month and also additional training's.

5 of 7 residents stated that evacuation drills have been conducted. 2 residents were unsure.

Facility submitted Fire Drill Report conducted by Southwest Fire and Safety which included order of evacuation drill. Log of those who had attended was submitted for the following dates:08/25/2024, 09/14/2024 and 04/16/2025.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

In regards to the allegation Staff does not ensure facility is kept free of dust on surfaces, based on interviews conducted and information gathered it was revealed on tour of the facility and resident rooms by the LPA that