Complaint Investigation Report

The investigation revealed the following:

In regard to allegation “Staff member works at the facility while under the influence” it was alleged that a staff member is arriving to work under the influence of alcohol. (6) of (6) denied the allegation. Staff member indicated that they do not come to the facility drunk and does not drink while at work. Staff indicated the following that they have not heard or witnessed an employee arriving to work intoxicated or drinking while working. Staff indicated they would follow reporting requirements if observed or suspected an employee working while intoxicated or drinking while working. (6) of (6) residents could not corroborate the allegation. Residents indicated they have not heard or witnessed a staff member working while intoxicated.

In regard to allegation “Facility is dirty” it was alleged that kitchen and kitchen silverware is dirty. (6) of (6) denied the allegation. Staff indicated that they have not observed a dirty kitchen or residents eating with dirty silverware. Staff indicated a recent purchase of silverware was made on 10/17/24 for the reason of replacing current silverware with a matching set. Another reason for the purchasing of new silverware was to replace the current silverware that has water spots. (6) of (6) residents denied the allegation. Residents indicated they have not observed using dirty silverware. Resident indicated when at times observing water spots on the silverware but always clean. LPA Reyes observed with S3 the dish washer clean and operational. LPA Reyes observed S3 perform precision chlorine test paper and on the dish washer. Test paper indicated that dish washer is operating within operational requirements

In regard to allegation “Facility is in disrepair” it is alleged that the facility’s doors are not being locked at night. (6) of (6) staff denied the allegation. Staff indicated that when they arrive in the early morning that doors are locked. Staff indicated the only way to gain entrance is through the main entrance of the skilled nursing facility or by contacting the telephone number listed at the facility’s main entrance. (6) of (6) residents could not corroborate the allegation. Residents have indicated no knowledge of the doors of the facility remaining unlock at night.

In regard to allegation “Staff members do not have the required training” it is alleged staff CPR certificates are not current. (6) of (6) denied the allegation. S2 provided LPA Reyes with copies of the October 2024 staff schedule and a list of staff with current CPR certification. Per Title 22, Health and Safety code 1569.618 (3) for Residential Care facilities for the Elderly (RCFE) at least one staff member who has cardiopulmonary resuscitation (CPR) training and first aid training is on duty and on the premises at all times. (6) of (6) residents could not corroborate the allegation. However,neither resident had knowledge if the staffs on duty if CPR was current.