Complaint Investigation Report

Staff do not respond to resident's call for assistance in a timely manner. It has been alleged that residents press their call button and it takes (30) minutes for staff to come check on residents. (4) out of (5) resident interviews revealed that staff have taken more than (30) minutes to respond to residents’ pendant calls to assist with their care needs. LPA also obtained and reviewed this facility’s alarm response report (pendant call log for 07/31/24 through 08/01/24 [8:40 A.M..]) and observed approximately (14) pendant alarms which reflect that staff took more than (30) minutes to respond residents’ pendant calls. Resident interviews and alarm response report (pendant log) corroborates this allegation.

Staff do not meet resident's dental hygiene and toileting needs. It has been alleged that staff are not providing oral care to residents who need assistance and toileting is not being done timely. (4) out of (5) resident interviews revealed that residents are not receiving oral care and/or assistance with toileting in a timely manner. Interviewed residents revealed that staff (at times) take (30) minutes to (1) hour to attend to residents’ dental hygiene and/or toileting needs. LPA also obtained and reviewed this facility’s alarm response report (pendant call log for 07/31/24 through 08/01/24 [8:40 A.M..]) and observed approximately (14) pendant alarms which reflect that staff took more than (30) minutes to respond residents’ pendant calls. Resident interviews and alarm response report (pendant log) corroborates this allegation.

Based on LPAs' observations, interviews, and record reviews, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED . Deficiency cited on the attached.

Exit interview conducted, appeal rights and a copy of this report was provided to Laura Sanchez/S-1