Complaint Investigation Report

All four (4) staff interviewed denied the allegation. Staff interviews revealed the facility AC is not leaking. LPA conducted a physical plant and observed the AC is working and not leaking. Thus, the facility’ AC is not in disrepair.

In regard of allegation that the facility does not ensure equipment is properly maintained, it was alleged that the facility Hoyer lifts are outdated and not maintained. LPA interviewed residents, all four (4) out of four (4) residents could not corroborate the allegation. Residents’ interviews revealed that the facility Hoyer lifts were working properly and maintained by either hospice or home health agencies. All four (4) staff interviewed denied the allegation. Staff stated facility Hoyer lifts were operational and maintained. LPA observed staff operating the Hoyer lifts and they were working appropriately. Thus, the facility had maintained equipment and worked properly.

In regard of allegation that the facility staff are not trained in the operation of the Hoyer lift, it was alleged that the facility staff are not trained to use the Hoyer lifts. LPA interviewed residents, all four (4) out of four (4) residents could not corroborate the allegation. Residents’ interviews revealed that the facility staff were able to use Hoyer lifts when providing cares. All four (4) staff interviewed denied the allegation. Staff stated facility had provided training to staff on how the operate Hoyer lifts properly. As mentioned above, LPA observed staff operating the Hoyer lifts and they were handling / working the Hoyer lifts appropriately. Thus, the facility staff were able to operate the Hoyer lifts.

In regard of allegation that staff does not have appropriate qualifications, it was alleged that the facility’s acting Administrator is not qualified while the administrator was absent. LPA interviewed residents, all four (4) out of four (4) residents could not corroborate the allegation. Residents’ interviews revealed that the facility’s acting administrator was able to provide cares to residents as needed. All four (4) staff interviewed denied the allegation. Staff stated the acting administrator was able to perform the acting administrator’s job descriptions and provided guidance to staff. LPA reviewed staff records and current administrator certificates were observed. Thus, the facility staff have appropriate qualifications. (-continued in LIC9099C-)