Complaint Investigation Report

In regards to the allegation "Air conditioner is in disrepair" it was alleged that the AC in room #166 was not working and the HVAC system for the facility has not been working for a month. (6) of (6) Staff interviewed denied the allegation. (4) of (4) Residents interviewed could not corroborate the allegation. Room #166 is in the facilities memory care unit and LPA observed the AC to be working. LPA observed the AC for the rooms in the memory care unit that were toured to be operating. Staff interviewed denied knowledge that any rooms have a broken AC and added that temperatures are set on the thermometer for each room. Staff interviewed stated they will address any issues as soon as they are aware of them. File review shows that for the month of June there was (1) room with AC issues and it was addressed for room #240. There are no documents on file showing that the HVAC system has been out for a month or that the AC in room #166 was in disrepair. Based on interviews conducted, files reviewed, and observations there was not enough supportive evidence to concur with the reported allegation; although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit Interview conducted and a copy of this report was provided.