Complaint Investigation Report

C1 came with $10 and purchased a Bluetooth headset with own money. The facility did not receive any money from C1 to safeguard. LPA interviewed C1 who denied using own money to buy an item from the store. Based on C1’s report, C1 has a history of making false allegations/stories.

For allegations – Staff spoke inappropriately to client and Staff threatened client. The administrator and staff denied speaking to the clients inappropriately and threatening them. The administrator and staff stated that C1 did not comply with good hygiene, and therefore needed to explain the importance of having good hygiene. When C1 was asked to wash their hands after using the bathroom, C1 did not properly wash them. C1 also used foul language and threatened to punch the administrator to avoid any requests. The administrator and staff stated C1 was the one making the threats and speaking inappropriately to them.

For allegation – Client was not accorded dignity or respect in their relationship with staff. It is alleged that the administrator called C1 names referencing dirtiness. The administrator denied calling client any names. Staff did not hear anybody making any remarks or name calling. They stated they treat clients with dignity and respect. They explain things and assist with their needs. They stated clients like living at the facility.

For allegation – Staff handled client in a rough manner. It is alleged the administrator scrubbed the client very hard with a loofah that the skin turned red. The administrator stated he assisted C1 in the showers because client was not showering self. C1 agreed to the assistance. Administrator denied scrubbing the client roughly that the skin turned red. LPA interviewed the client’s mother who was told by C1 that the administrator scrubbed the skin hard. However, there were no marks observed by the mother.

For allegation – Staff locked client in the room. The administrator and staff denied locking the client in the room. C1 stated no key was provided for the room and it cannot be locked/unlocked from the inside. LPA observed all the room doors having a lock and needed a key to lock the room from the outside. The clients can lock the room from the inside as well. LPA interviewed C1 who indicated that the room cannot be opened from the inside.

For allegation – Staff did not allow client access to phone. Administrator and staff stated clients can use the phone whenever they wish. They stated C1 was allowed to use the phone and had made contact with the mother daily. The landline is placed in the second living room next to the kitchen. Staff stated they helped C1 dial the number for the person they wanted to call.