Complaint Investigation Report

Allegations: Staff engaged in physical altercation with client and staff did not treat resident with dignity and respect. It was alleged that Staff had a physical altercation with the client, entering the client's bedroom and attempting to knock the phone out of client's hand.

On 08/21/24 an incident occurred in C1 bedroom involving C1 and former staff S1. LPA watched a video regarding the incident. Video shows how former staff S1 talking in a loud voice in C1's bedroom and trying to grab the phone from C1's hand while being recording. Also, it shows how another staff (S4) is blocking S1, trying to get S1 out from the room. Interviewed Administrator stated that no one informed him about the incident until 10/16/24. On 10/16/24, during a meeting with C1 and C1's Service Coordinator (SC), C1 brought on Administrator's attention that C1 had a verbal altercation with S1 and showed the video which captured on C1's phone. Also C1 reported that S1 was very rude toward C1. Administrator stated that S1 has been relieved of the duties due to that incident. Interviewed S4 stated that there were altercation between C1 and S1 about two months ago. S4 stated that he/she entered C1's room when he/she heard loud noises coming from the room. S4 witnessed that C1 and S1 were arguing about that C1 didn't clean the kitchen sink after peeling the apple. When S4 saw that S1 trying to grab the phone from C1's hand, he/she stood between S1 and C1 and tried to prevent their physical contact. Interviewed S2 and S3 stated that they heard about the incident but don't have a details. Interviewed C1 stated that they had an altercation with S1 in 08/21/24 and shows the video to LPA. Interviewed C2 and C3 stated that they aware of what happened but don't know the details. All interviewed clients stated that sometimes they feel that staff disrespectful towards them. They raise their voices at the clients.

Based on LPA's observations and interviews the preponderance of evidence standard has been met, therefore the above allegations are found to be Substantiated.

Exit interview held and copies of the report and appeal rights were provided.