Complaint Investigation Report

The investigation revealed of the following: Allegation#1 " Staff sleep while on shift" LPA interviewed clients and all denied the allegation and reported they never saw staff sleeping while working. While LPA interviewed C1 and C1 recanted and stated staff was not working at that time and staff show up early at work and that's why staff eyes were closed. LPA interviewed staff and staff denied the allegation and reported they never saw any staff was sleeping while on shift. Staff and Administrator reported they were allowed to have 10 and 30 minutes break during their 8 hours shift work.

Allegation#2 " Staff did not provide adequate assistance to client in care " LPA interviewed clients and denied the allegation and reported staff never forgot to give medication to clients. Staff always give them medication on time and never missed any medication. LPA interviewed staff and denied the allegation and reported they always give the medication in front of the client and ensure they do not spit the medication and they would check the surrounding area and make sure the medication does not drop on the floor or the sink. In addition, another staff would double check the bubble pack medication and MARs and ensure client does take their medication. Staff also reported they never saw C1 choked or spit the medication in the drinking cup. LPA also inspected all four clients' medication and they are all seemed updated and accurate.

Based on record review and interviews, investigation revealed: Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit Interview conducted. A copy of the report and the appeal right was provided to House Manger Liezlann Fernandez