Complaint Investigation Report

Licensee(S1) stated that rooms are cleaned daily. S3 (Maintenance man) stated he cleans all the rooms daily and changes linens weekly or when needed. S2 and S4 stated they are not responsible for cleaning rooms or changing linens, but common areas are cleaned always.

LPA interviewed 6 clients and 6 of 6 clients stated that the facility cleans their rooms daily and change their linens when needed. . Room #4 had uncleaned linens.

There is sufficient evidence to substantiate this allegation.

Allegation: Facility is in disrepair; it is alleged that a shower head is missing and that some client dressers and one TV is in disrepair, also that some rooms are uncleaned.

The administrator stated that all showers have shower heads. S3 stated that no shower heads are missing. S2 and S4 stated they have not heard any complaints about shower heads missing.

LPA interviewed 6 clients and 4 of 6 residents stated that all their furniture is in good repair. 6 of 6 clients stated all showers have shower heads. 2 clients stated their dressers are in disrepair. LPA inspected 14 rooms and observed Room #7, #8, #9, #10, and #13 to be unclean. There was no evidence of a broken TV. All showers had shower heads at the time of visit. Dressers in rooms #6 #8 #9, #10 are in disrepair and need to be repaired or replaced. There is sufficient evidence to substantiate this allegation.

Based on observation and interviews, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED . California Code of Regulations, Title 22, is cited on the attached LIC 9099D.

Exit interview conducted and copy of report, 9099D and appeal rights provided.