Complaint Investigation Report

The investigation revealed the following: Regarding allegation: Staff handled resident in a rough manner. It is alleged client #1(C1) is being pushed by staff member of facility. Interviews with clients revealed, 2 out of 2 clients were unable to be interview due to cognitive skills. Interviews Administrator revealed a staff was out on leave due to an allegation from 1/27/23 regarding C1 stating S6 had pushed C1. Interviews with staff revealed 5 out of 5 staff interview stated that they have not observed or heard staff treating clients in a rough manner or had pushed C1. ELARC investigated, the allegation and did not have evidence to support the allegation. Documents review revealed an incident report dated 2/2/23 was submitted to the department regarding a fall sustained by C1 on 1/27/23. IPP dated 10/14/21 and annual behavioral report dated 1023/22 noted C1's history of behaviors.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED .

Exit interview was conducted with Victorina Tongco Direct Support Staff and a copy of this report was provided.