Complaint Investigation Report

In regard to the allegation that “Staff yelled at resident”, it is alleged that S1 yells at C2. During interviews with C1 and C2 none of them corroborated the allegation. C2 stated there was no problems at facility and C1 stated that staff is good and S1 is their favorite staff. During interviews with staff, none of them corroborated the allegation. S1 stated that yelling is wrong, and no yelling has been witnessed. S2 stated that speaking in a louder voice may be needed if they’re in a different room but not yelling at clients.

In regard to the allegation that “Staff did not allow resident to use the restroom”, It’s alleged that staff did not allow C2 to use women’s restroom when men’s restroom was occupied causing C2 to have a bowel movement in his/her room. During interviews with C1 and C2 both did not corroborate the allegation. Both stated that there is no issue with restrooms at facility. During interviews with staff, S2 stated that they have three restrooms, and all can be used if needed. It was reported that C2 was upset because both restrooms in the hallway were occupied and C2 was told to wait one second or use the one in kitchen. Allegedly C2 was upset and slammed the bedroom door. S2 stated that rooms were checked, and no bowel movement was found. Administrator stated all three restrooms are available for use. C2’s IPP report states that C2 has demanding behavior.

In regard to the allegation that “Staff did not provide resident with adequate food service”, It’s alleged that staff did not provide C2 with breakfast food requested. During interviews with clients, C1 stated that food is good. C2 stated food is slow and still hungry. During interviews with staff both stated that all meals are prepared by all staff and that clients have choices. LPA toured kitchen and saw a variety of fresh vegetables, produce, fruit, grains, and snacks. Interview with Administrator revealed that some requests are made, and she tries her best to provide items like fresh coffee and real butter not margarine and specific brands of food. However, they are not always able to accommodate.

In regard to the allegation that “Staff are unable to communicate with residents due to language barrier”, It is alleged that there is a new staff at the facility who does not speak English and would not know what to do in an emergency. During interview with staff, S2 stated that staff speaks English, but Spanish is primary language for new staff. Administrator states that staff knows basic English and is able to communicate with everyone in the facility. Administrator also stated that there are always two staff members on duty. LPA conducted a phone interview with staff in question and was able to conduct interview in English and obtain clear responses.