Complaint Investigation Report

Allegation: Staff do not provide resident with activities. It is alleged that resident is not included or encouraged to participate in activities.

LPA interviewed six (6) staff and six (6) of six (6) staff denied the allegations. LPA interviewed two (2) residents and one (1) of two (2) could not collaborate the allegation. LPA attempted to interview four (4) other residents but was unsuccessful. R1 reported that staff never ask R1 to join in activities. S4 reported that S4 always encourages R1 at least 3 times for each daily activity to join in the activities but refuses. LPA observed S4 encouraging R1 to join in activities and R1 refused which is R1 right. LPA observed many residents participating in different activities during different times of visit. There is insufficient evidence to prove the alleged allegation.

Allegation: Staff isolates resident while in care. It is alleged that resident is isolated by staff.

LPA interviewed six (6) staff and six (6) of six (6) staff denied the allegations LPA interviewed two (2) residents and two (2) of two (2) residents could not collaborate the allegation. LPA attempted to interview four (4) other residents but was unsuccessful. R1 stated R1 likes to be alone and enjoys staying in R1 room listening to music. Staff reported that they encourage resident to leave room several times daily but refuses. There is insufficient evidence to prove the alleged allegation.

Allegation: Resident is left in soiled diapers for an extended period of time. It is alleged that resident is left in soil diapers. LPA interviewed six (6) staff and six (6) of six (6) staff denied the allegations. Staff provided a task log to LPA that documents when diapers are changed and it is consistent with care plan. Staff stated that they will deviate from scheduled diaper change and provide service earlier than scheduled if needed. LPA interviewed two (2) residents and two (2) of two (2) residents could not collaborate the allegation. LPA attempted to interview four (4) other residents but was unsuccessful. LPA toured all the rooms in memory care and no room or common area had foul odors or evidence that residents are left in soil diapers. There is insufficient evidence to prove the alleged allegation.

Allegation: Staff are not meeting resident's toileting needs. It is alleged that resident is not being assisted in toileting needs. LPA interviewed six (6) staff and six (6) of six (6) staff denied the allegations. Staff provided a task log to LPA that documents when personal care is provided and it is consistent with care plan.