Complaint Investigation Report

198603161-5-19-2026-28-AS-LHIS-DUVSAX-20260609134303

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

MONTEREY PARK ASC , 1000 CORPORATE CNTR DR. ST 500

This is an official report of an unannounced visit/investigation of a complaint received in our office on

05/14/2026 and conducted by Evaluator Alberto Lopez

COMPLAINT CONTROL NUMBER: 28-AS-20260514095250

Staff are making inappropriate comments in the presence of resident(s) in care.

Staff interrupted the sleep of a resident in care.

Licensing Program Analyst (LPA) Alberto Lopez made initial visit to investigate the above allegations. LPA met with Maria Reledo, Wellness Director and discussed the purpose of the visit.

The investigation consisted of LPA obtaining and reviewing resident and client rosters. Upon further review, LPA noticed that R1 was not on resident roster. LPA confirmed this with staff Maria Reledo, Wellness Director, and by reviewing the resident roster.

Based on the information gathered during visit, the allegation(s) are deemed UNFOUNDED. A finding of UNFOUNDED means that the allegations are either false, could not have happened, and/or are without a reasonable basis.

An exit interview was conducted, and a copy of this report was provided to Maria Roleda, Wellness Director.