Complaint Investigation Report

The investigation reveals the following: "Staff is not addressing cockroach infestation at facility.” It is alleged that cockroaches are present in various areas of the facility. According to the facility Administrator, the facility does not have cockroaches. A pest control company visits the facility weekly for preventive treatment. The administrator further stated that if a resident reports any cases, it is handled right away. Four (4) out of four (4) staff denied the allegation, stating that the facility currently does not have cockroaches. They also confirmed that the pest control company is present on the premises weekly. Seven (7) out of seven (7) residents denied the allegation and stated they believe the facility will take care of it when needed. LPA reviewed the pest control invoices and confirmed the preventative treatments.

The investigation reveals the following: " Staff is not addressing mold at the facility”. It is alleged that there is mold in the bathrooms of bedrooms 104, 107, 109, and 211. It was also alleged that mold is growing on the kitchen ceiling. The Administrator stated they have never had issues with mold in the facility. Four (4) out of four (4) staff denied the allegation, stating they have never seen mold. Seven (7) out of seven (7) residents denied the allegation, stating they have never seen mold in the facility. LPA toured the facility and did not observe mold in the building.

The investigation reveals the following: " Staff not addressing leak in resident rooms”. It is alleged that the ceiling is leaking in the kitchen areas of the bedrooms. The Administrator and all staff stated there is a leak in two (2) bedrooms; one (1) is currently vacant, and maintenance staff is working on it. The other room is being addressed by a plumber because the facility staff cannot locate the source of the leak. Seven (7) out of seven (7) residents denied the allegation, stating they have never had a leak in their rooms. LPA toured the facility and observed a small leak under the kitchen sink. The staff stated it was observed on Tuesday, and a work order is in process. LPA toured the facility and observed that most of the rooms reported were vacant, and that staff are actively gutting and addressing the leaks.

Based on LPA's interviews and observation, the investigation revealed that although the allegation may have occurred or is valid, there is not a preponderance of evidence to prove whether the alleged violation did or did not occur; therefore, the allegation is UNSUBSTANTIATED.

Exit interview conducted with Jared Green, and a copy of this record was emailed .