Complaint Investigation Report

Investigation revealed the following: Regarding allegation, Staff does not adhere to posted food menus , it is alleged that facility is not providing facility residents the requested or posted meals. Interviews with Administrator Dunagan and facility staff revealed that staff adhere to posted menus at all times. They stated that residents also have the option of requesting an alternate meal from the bistro menu. Staff stated that the facility serves three full meals and provides two snacks on a daily basis. Staff also stated that residents can also request additional servings of any meal if they wish. Interviews conducted with 3 out of 5 residents revealed that facility adheres to the food menus. They also stated that they are given a copy of the weekly menu the week before so that they can make their own choices and turn it in to the front desk. LPA observed residents being served lunch during tour and verified that residents were served what was listed on the menu. LPA additionally toured the facility kitchen and observed an ample amount of food. There was enough food for 7 days non perishables and 2 day perishables. Based on interviews conducted with facility staff, facility residents, and LPA observations there was not enough supportive evidence to concur with the reported allegation.

For allegation, Facility has inadequate food service , it is alleged that the facility residents are not receiving an adequate amount of protein and the servings are not enough for someone of a certain height. Protein servings are allegedly 1.5 ounces of chicken. Interviews with Administrator Dunagan and facility staff revealed that the facility provides adequate food service for all residents. They stated that the facility follows menus approved and developed by a registered dietician and the menus meet the residents nutritional needs. They stated that residents also have the option of requesting an alternate meal from the bistro menu and additional servings for any meal that they have. Staff stated that the facility serves three full meals and provides two snacks on a daily basis. Staff also stated that residents also have the option of requesting a half serving which will have a smaller serving of protein. Interviews conducted with 3 out of 5 residents revealed that facility food service is adequate. They stated that they are served an adequate amount of food including protein. They also stated that they are given two snacks a day. LPA observed residents being served lunch during tour and verified that residents were served what was listed on the menu. LPA observed that residents were served an appropriate amount of protein. LPA additionally toured the facility kitchen and observed an ample amount of food. There was enough food for 7 days non perishables and 2 day perishables. Based on interviews conducted with facility staff, facility residents, and LPA observations there was not enough supportive evidence to concur with the reported allegation.